Job Summary

• The Customer Care Advocate I is the department’s primary resource for data entry responsibilities, entering transactions into the ERP system for customer orders, certificates of origin, returns, and credits.
• Key outcomes include entering orders with accuracy to achieve 90% or better service level targets and processing credits and returns within 90% of specified service level targets.
• Benefits include Medical, Dental, Vision and Prescription Drug Coverage, Spending accounts, Paid Time Off and Holidays, and a 401k Retirement Plan with Matching Employer Contributions.

Matching Summary

Skills & Requirements

Key Requirements

• High School Diploma or GED
• Moderate computer skills
• Moderate Microsoft Office skills
• 1 year Customer Service experience preferred
• CRM and/or ERP systems experience preferred

Work Rights