Senior Production Readiness Manager

Workday

Fully remote
7+ years technical support experience
5+ years customer support or consulting
Erp system performance expertise
Workday is seeking a Senior Production Readiness Manager to join their customer support team in a fully remote role. The ideal candidate will merge technical expertise with project management skills to ensure successful deployment and performance of Workday products for strategic customers

Job Summary

  • The role combines technical expertise, project management, and customer relations to ensure successful performance testing and transition to production.
  • As the voice of the customer, the manager takes full ownership of engagements, building strong relationships with customers and implementation partners.
  • Workday is a Fortune 500 company offering a culture rooted in integrity, empathy, and shared enthusiasm where employees are trusted to take risks.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager to join their customer support team in a fully remote role. The ideal candidate will merge technical expertise with project management skills to ensure successful deployment and performance of Workday products for strategic customers.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance expertise
  • Workday product architecture knowledge
  • Project management and prioritization skills

Nice-to-have

  • Crisis management experience
  • HR, Time Tracking, Financials applications
  • Strong storytelling ability for technical concepts
  • Ability to thrive with ambiguity
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree
  • 7+ years technical support experience
  • 5+ years ERP system performance experience
  • APJ shift availability (6:30am to 3:30pm India time)

Work Rights

Not specified

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