Director, Client Tech Svcs

University of Wisconsin Oshkosh

Oshkosh, Wisconsin, United States
Base: $75,000-$87,000; bonus/equity: not specified...
Not specified
Direct supervision of at least 2.0 fte employees
Fundamental knowledge of artificial intelligence concepts
Experience troubleshooting client technology issues
The University of Wisconsin Oshkosh seeks a Director of Client Technology Services to oversee IT service delivery and strategic planning within the Client Technology Services team. The ideal candidate will have management experience, strong technical skills, and a background in customer service, particularly in a higher education environment

Job Summary

  • The role involves developing and directing strategic plans for IT functional departments to ensure effective administrative and instructional technology services.
  • The position requires supervising the Client Technology Services team, including staff and student employees, while overseeing the eStout Laptop Program.
  • Candidates must possess a fundamental knowledge of Artificial Intelligence to evaluate and apply AI-enabled tools across the institution.

Matching Summary

Match Score: 75

The University of Wisconsin Oshkosh seeks a Director of Client Technology Services to oversee IT service delivery and strategic planning within the Client Technology Services team. The ideal candidate will have management experience, strong technical skills, and a background in customer service, particularly in a higher education environment.

Salary

Base: $75,000-$87,000; Bonus/Equity: Not specified; Benefits: Wisconsin State retirement plan included

Skills & Requirements

Must-have

  • Direct supervision of at least 2.0 FTE employees
  • Fundamental knowledge of Artificial Intelligence concepts
  • Experience troubleshooting client technology issues
  • Demonstrated knowledge of Mac and Windows endpoint technologies
  • Strong analytical and problem-solving skills

Nice-to-have

  • K12 or higher education experience
  • ITIL service management certification
  • Experience managing senior help desk teams
  • Vendor relationship and procurement experience
  • Ability to communicate with varying technical skill levels

Key Requirements

  • Associate degree or equivalent experience
  • 2 years' experience with management and supervision
  • Demonstrated knowledge of endpoint technologies including Mac and Windows devices

Work Rights

Not specified

Tailored Resume

Cover Letter