This role drives rapid and effective response to system alerts, ensuring the reliability and performance of Allstate’s critical infrastructure
Job Summary
This role drives rapid and effective response to system alerts, ensuring the reliability and performance of Allstate’s critical infrastructure.
Serve as the primary technical escalation point for complex incidents across Storage, UNIX, and Backup technology stacks, providing expert guidance to junior analysts.
Lead significant contributions to the NOC automation pipeline by identifying, designing, and advocating for automation solutions that improve service delivery.
Matching Summary
This role drives rapid and effective response to system alerts, ensuring the reliability and performance of Allstate’s critical infrastructure.
Salary
Base: 75,100.00 - 126,325.00 annually; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
UNIX, Storage, and Backup environments
Windows, Nutanix, Azure, and AWS platforms
Monitoring tools (Netcool, Tivoli, Datadog, ADX)
Incident management processes
Advanced scripting (Bash, Python, PowerShell)
Proactive monitoring and rapid response
Nice-to-have
AI-assisted tools for incident triage
LLM tools for documentation and scripting
DevOps practices and principles
Customer obsession initiative
Product-centric operating model
Key Requirements
6+ years of experience in technical operations
Advanced working knowledge of enterprise systems
Strong understanding of incident management frameworks
Advanced troubleshooting and analytical skills
Strong communication abilities
Strong understanding of automation concepts and tools