Minimum 4 years clinical or hospital environment work
The Clinical Service Specialist provides expert clinical products and technical assistance for Johnson & Johnson MedTech Electrophysiology devices including the CARTO system
Job Summary
The Clinical Service Specialist provides expert clinical products and technical assistance for Johnson & Johnson MedTech Electrophysiology devices including the CARTO system.
This role requires maintaining advanced clinical knowledge of cardiac ablation, imaging, and EP technology while supporting doctors, nurses, and hospital biomedical engineers.
Employees are eligible for comprehensive benefits including a 401(k) savings plan, long-term incentive programs, and up to 480 hours of parental leave.
Matching Summary
The Clinical Service Specialist provides expert clinical products and technical assistance for Johnson & Johnson MedTech Electrophysiology devices including the CARTO system.
Salary
Base: $66,000.00 - $106,260.00; Bonus/Equity: Eligible for long-term incentive program; Benefits: 401(k), pension, vacation, sick time, parental leave
Skills & Requirements
Must-have
Expertise in cardiac ablation and EP technology
Experience with complex medical device systems
Minimum 4 years clinical or hospital environment work
Ability to troubleshoot technical difficulties under pressure
Strong communication skills for internal and external customers
Nice-to-have
Mentoring and coaching Call Center representatives
Field rides along with service and commercial teams
Customer-centric approach to resolving satisfaction issues
Translating large data sets into actionable insights
Key Requirements
Bachelor's Degree in STEM field or 4+ years relevant experience
Electrophysiology/Catheter Lab industry experience strongly preferred