Lead Concierge

ParkX

Rockville, MD, United States
Base: competitive salary; bonus/equity: bonus pote...
On-site
Exceptional customer service
Manage incoming phone calls
Respond to tenant questions
As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism

Job Summary

  • As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism.
  • Key responsibilities include providing Class “A” customer service, meeting and greeting visitors, managing phone calls, coordinating reservations, and performing daily building walks.
  • Benefits include competitive salary with bonus potential, a generous benefit package, and opportunities for career development with annual professional development funds.

Matching Summary

As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism.

Salary

Base: Competitive Salary; Bonus/Equity: Bonus Potential; Benefits: Generous Benefit Package

Skills & Requirements

Must-have

  • Exceptional customer service
  • Manage incoming phone calls
  • Respond to tenant questions
  • Daily building walks
  • Work scheduled shifts

Nice-to-have

  • Outgoing personality
  • High energy
  • Positive can-do attitude
  • Customer-focused and results-oriented
  • Continuously learn and develop

Key Requirements

  • High School Diploma or equivalent (GED)
  • 1 year of concierge or high-end customer service experience
  • Ability to work weekends
  • Ability to work holidays
  • Proficient in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter