Bachelor's degree in computer science or related field
This role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team
Job Summary
This role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
The successful candidate will define and align goals for ITSM transformation while driving platform adoption across the enterprise using scalable solutions.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter to be spent in the office or field.
Matching Summary
This role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Bachelor's degree in Computer Science or related field
Full lifecycle development for ServiceNow customizations
Experience with ITSM and ITIL practices
Nice-to-have
ServiceNow Admin Certification preferred
Experience building processes for HR and Finance
Strong user-centric approach to adoption
Excellent stakeholder management skills
Proven track record of cross-functional project delivery
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification
Bachelor's degree in Computer Science or equivalent