Customer Experience Advisor | S1 | Retail Banking | Wood Green

Santander

Wood Green, United Kingdom
Base: £28,800.00 - £36,379.00 py; bonus/equity: no...
Proven customer service experience face to face or telephony
Effective communication skills to understand customer needs
Ability to work flexible rota monday to saturday
Santander is evolving into a technology-driven organization where employees drive a customer-centric transformation

Job Summary

  • Santander is evolving into a technology-driven organization where employees drive a customer-centric transformation.
  • The role involves acting as the first point of contact for customers in branch or over the phone while handling transactions and fraud protection.
  • Employees receive comprehensive benefits including an 8% pension contribution, 25 days holiday, and access to wellbeing partners.

Matching Summary

Santander is evolving into a technology-driven organization where employees drive a customer-centric transformation.

Salary

Base: £28,800.00 - £36,379.00 per annum; Bonus/Equity: Not specified; Benefits: 8% pension, 25 days holiday, healthcare, share plans

Skills & Requirements

Must-have

  • Proven customer service experience face to face or telephony
  • Effective communication skills to understand customer needs
  • Ability to work flexible rota Monday to Saturday

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Flexible can-do approach to team working
  • Openness to broad range of activities outside standard expectations

Key Requirements

  • Right to work in the UK required
  • 35 hours per week availability on a rota basis

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter