Regional Service Manager Americas

Sandoz

Hybrid
Holistic it service management
Itil processes and service operations
Supplier operational governance
The role is responsible for holistic IT Service Management including all ITIL processes and supplier operational governance

Job Summary

  • The role is responsible for holistic IT Service Management including all ITIL processes and supplier operational governance.
  • Candidates must ensure stable, compliant, secure, and cost-effective operations while meeting strict SLAs and KPIs.
  • Sandoz offers an agile and collegiate environment with impactful, flexible-hybrid careers supporting personal growth.

Matching Summary

The role is responsible for holistic IT Service Management including all ITIL processes and supplier operational governance.

Skills & Requirements

Must-have

  • Holistic IT Service Management
  • ITIL Processes and Service Operations
  • Supplier operational governance
  • SLA and Service continuity delivery
  • Budget and financial resource management

Nice-to-have

  • Learning agility for new services
  • Automation led programmable infrastructure
  • Strong cross functional leadership
  • Ambiguity tolerance in operations
  • Patient/client driven communication

Key Requirements

  • Financial Management experience
  • Operations Management and Execution skills
  • Risk and Ambiguity management capability
  • Incident Management proficiency
  • Quality Assurance background

Work Rights

Not specified

Tailored Resume

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