Ecommerce Customer Solutions Specialist

CERATIZIT USA LLC

Charlotte, NC, USA
Edi transaction management
Customer service via phone and email
Order fulfillment accuracy
Our CERATIZIT site in Charlotte is a key hub for customer service and distribution across North America—delivering high-performance cutting tools with speed, flexibility, and a strong customer focus

Job Summary

  • Our CERATIZIT site in Charlotte is a key hub for customer service and distribution across North America—delivering high-performance cutting tools with speed, flexibility, and a strong customer focus.
  • Join a highly motivated team in Charlotte, USA, where local expertise meets the global knowledge and values of the Plansee Group.
  • The role involves partnering with the Customer Solutions Team to handle customer inquiries, manage orders, resolve EDI issues, and support system upgrades while maintaining high standards of professionalism and accuracy.

Matching Summary

Our CERATIZIT site in Charlotte is a key hub for customer service and distribution across North America—delivering high-performance cutting tools with speed, flexibility, and a strong customer focus.

Skills & Requirements

Must-have

  • EDI transaction management
  • Customer service via phone and email
  • Order fulfillment accuracy
  • Troubleshooting mapping issues
  • Cross-functional collaboration
  • KPI metrics creation and analysis

Nice-to-have

  • Training support and documentation
  • Positive team environment contributor
  • Strong organizational skills
  • Solution focused problem-solving
  • Calm under pressure
  • Professional communication etiquette

Key Requirements

  • High School Diploma or higher
  • 2-5 years EDI or eCommerce experience
  • Valid driver's license
  • Ability to travel up to 10%
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter