Customer Care Champion - Weekend Lates

Otis

Leicester, United Kingdom
Excellent written and verbal communication skills
Ability to work under pressure
Team-player with customer service passion
You will act as the primary interface between internal and external customers while managing inbound and outbound calls

Job Summary

  • You will act as the primary interface between internal and external customers while managing inbound and outbound calls.
  • The role involves dispatching work orders, updating CRM systems, and handling alarm calls according to required procedures.
  • Otis offers intensive training in technology, processes, and soft skills with opportunities to grow into a career at the company.

Matching Summary

You will act as the primary interface between internal and external customers while managing inbound and outbound calls.

Skills & Requirements

Must-have

  • Excellent written and verbal communication skills
  • Ability to work under pressure
  • Team-player with customer service passion
  • Manage inbound and outbound calls
  • Dispatch work orders within timeframe

Nice-to-have

  • Flexibility to upskill into other areas
  • Passion for excellent customer service
  • Willingness to exchange ideas with colleagues

Key Requirements

  • Strong communication skills
  • Ability to work weekends (Saturday/Sunday)
  • Experience working under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter