The role involves acting as the first point of contact for customers experiencing technical issues with hardware, software, or connectivity
Job Summary
The role involves acting as the first point of contact for customers experiencing technical issues with hardware, software, or connectivity.
Candidates will be responsible for logging interactions, categorizing incidents, and ensuring timely resolution within agreed SLAs.
The position requires strong problem-solving skills and a customer-first mindset to deliver efficient technical assistance across multiple support channels.
Matching Summary
Match Score: 75
The role involves acting as the first point of contact for customers experiencing technical issues with hardware, software, or connectivity.
Skills & Requirements
Must-have
Diploma or Degree in IT or Computer Science
1-3 years IT helpdesk experience
Troubleshooting hardware and software issues
Ticketing system incident management
Customer communication across multiple channels
Nice-to-have
POS systems and payment solution knowledge
JIRA Service Management Platform familiarity
Remote support tools proficiency
Mandarin language proficiency
Willingness to support field deployments
Key Requirements
Diploma/Degree in Information Technology or related discipline
1-3 years experience in IT helpdesk or technical support