Customer Service Representative (cantonese & Mandarin)
BMO
Toronto, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: not s...
On-site
Cantonese and mandarin language proficiency
Exceptional customer service delivery
Financial solution guidance
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions
Job Summary
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
Supports customer requests, handles transactions, and offers advice on digital banking options to ensure ease and speed.
Contributes to branch business results and the customer experience by supporting operational activities and collaborating with team members.
Matching Summary
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
Salary
Base: $34,750.00 - $47,250.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans
Skills & Requirements
Must-have
Cantonese and Mandarin language proficiency
Exceptional customer service delivery
Financial solution guidance
Digital banking promotion
Needs-based customer conversations
Nice-to-have
Collaborative team player
Proactive problem solver
Personalized customer experience focus
Adaptable to changing schedules
Key Requirements
Cantonese and Mandarin speaking candidates prioritized
Post-secondary degree or certification desirable
High-level knowledge of personal banking offers
Experience with digital tools and applications
Basic knowledge of sales and business banking solutions