Principal, Customer Success Operations

Anaplan

Singapore, Singapore
On-site
Post-sales operations
Strategic projects
Operational efficiency
Anaplan is seeking a Principal of Customer Success Operations in Singapore to lead strategic projects aimed at optimizing post-sales processes and improving operational efficiency. The ideal candidate will have extensive experience in customer success operations within a fast-growing organization, particularly in the SaaS sector, and will play a pivotal role in driving impactful outcomes

Job Summary

  • Lead and contribute to strategic projects that enhance post-sales processes, improve operational efficiency, and drive impactful outcomes across the organization.
  • Oversee the design, implementation, and optimization of post-sales processes, tools, and systems, providing actionable insights through data analysis.
  • Foster strong relationships with cross-functional teams and act as a trusted advisor to post-sales leadership, providing insights and recommendations to drive growth.

Matching Summary

Match Score: 85

Anaplan is seeking a Principal of Customer Success Operations in Singapore to lead strategic projects aimed at optimizing post-sales processes and improving operational efficiency. The ideal candidate will have extensive experience in customer success operations within a fast-growing organization, particularly in the SaaS sector, and will play a pivotal role in driving impactful outcomes.

Skills & Requirements

Must-have

  • post-sales operations
  • strategic projects
  • operational efficiency
  • data analysis and reporting
  • pipeline performance management
  • cross-functional collaboration

Nice-to-have

  • hypergrowth business scaling
  • entrepreneurial environment
  • passion for customer success

Key Requirements

  • 10+ years of experience
  • enterprise technology companies
  • SaaS experience preferred
  • post-sales forecasting skills
  • customer health and reporting skills
  • go-to-market modeling
  • building territories and setting goals

Work Rights

Not specified

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