Advanced technical troubleshooting for gaming platforms
Vip customer inquiry management and resolution
User generated content moderation compliance
2K is seeking a Customer Success Associate II for their Madrid office, responsible for managing complex customer service issues, including advanced troubleshooting and VIP inquiries. The ideal candidate should have experience in the video game industry, strong communication skills in English, and the ability to mentor junior team members
Job Summary
The Customer Success Associate II is responsible for handling complex customer service issues including VIP tickets and advanced troubleshooting.
Associates in this role are expected to contribute significantly to team projects such as process improvement initiatives and product launches.
This position requires a deeper understanding of company products and the ability to mentor team members while ensuring high customer satisfaction.
Matching Summary
Match Score: 85
2K is seeking a Customer Success Associate II for their Madrid office, responsible for managing complex customer service issues, including advanced troubleshooting and VIP inquiries. The ideal candidate should have experience in the video game industry, strong communication skills in English, and the ability to mentor junior team members.
Skills & Requirements
Must-have
Advanced technical troubleshooting for gaming platforms
VIP customer inquiry management and resolution
User Generated Content moderation compliance
Mentoring junior team members on support issues
English C1 proficiency required
Nice-to-have
Experience in video game industry customer support
Proven track record of process improvement initiatives
Strong analytical skills for feedback analysis
Ability to work weekends and holidays shifts
Collaboration across internal departments
Key Requirements
Demonstrated success resolving complex customer service needs in video games
CEFR C1 (Advanced) level of English proficiency
Reliable availability for scheduled shifts including weekends and holidays