Director Customer Leadership / Professional Services

Adobe

Not specified
Significant professional services delivery experience
Saas or enterprise software background
Executive customer engagement capabilities
Adobe is seeking a Director of Customer Leadership/Professional Services to oversee service delivery in a designated EMEA region. The role emphasizes operational excellence, customer satisfaction, and team leadership to drive business growth and enhance customer partnerships

Job Summary

  • The role is responsible for managing Professional Services delivery for a designated region in EMEA while ensuring business growth through strategic leadership.
  • Candidates must build and lead a high-performing team of Engagement Managers and Project Managers to deliver outstanding customer experiences.
  • Success requires driving consistent governance, operational rigor, and executive-level relationships with strategic customers to accelerate Adobe's business objectives.

Matching Summary

Match Score: 85

Adobe is seeking a Director of Customer Leadership/Professional Services to oversee service delivery in a designated EMEA region. The role emphasizes operational excellence, customer satisfaction, and team leadership to drive business growth and enhance customer partnerships.

Skills & Requirements

Must-have

  • Significant Professional Services delivery experience
  • SaaS or enterprise software background
  • Executive customer engagement capabilities
  • Revenue and margin performance management
  • Resource planning and forecasting skills

Nice-to-have

  • Strong community culture building
  • Inclusive team leadership approach
  • Strategic advisory expertise
  • Data-informed decision making
  • Willingness to travel up to 20%

Key Requirements

  • Experience in SaaS or enterprise software delivery
  • Proven track record in managing delivery operations
  • Ability to balance growth, margin, and customer value

Work Rights

Not specified

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