Senior Analyst - Business Incident Manager / Sla Operations
Nasdaq
Mumbai, India
Hybrid
Itsm principles and frameworks
Sla management and monitoring
Servicenow experience
As a Business Incident Manager / SLA Operations Analyst, you will play a key role in the delivery of key insights to new and existing customers and will be part of discovering new technologies within the FinTech industry
Job Summary
As a Business Incident Manager / SLA Operations Analyst, you will play a key role in the delivery of key insights to new and existing customers and will be part of discovering new technologies within the FinTech industry.
The main objective for the Incident and SLA Management team is to provide insight to our clients and management teams regarding SLA alignment and Critical Incident Reporting.
Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks.
Matching Summary
As a Business Incident Manager / SLA Operations Analyst, you will play a key role in the delivery of key insights to new and existing customers and will be part of discovering new technologies within the FinTech industry.
Skills & Requirements
Must-have
ITSM principles and frameworks
SLA management and monitoring
ServiceNow experience
incident trend analysis
post-incident reviews
Nice-to-have
AI-based automation initiatives
cloud infrastructure environments
compliance and regulatory frameworks
entrepreneurial company culture
work-life balance
Key Requirements
3–6 years of relevant IT experience
ITIL Foundation certification or equivalent
Bachelor/Master in computer science
Experience with cloud infrastructure environments
Experience with ServiceNow, Power BI, BMC Remedy, and Jira Software