Bilingual Technical Support Services Analyst

RBC

Toronto, Canada
Fully remote
Bilingualism (english and french)
Excellent communication skills
Customer service experience
Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise

Job Summary

  • Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise.
  • You will be working in a fast-paced environment answering calls and chats, resolving Level 1 technical issues & escalating Level 2 support teams.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Matching Summary

Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise.

Skills & Requirements

Must-have

  • Bilingualism (English and French)
  • Excellent communication skills
  • Customer Service Experience
  • Troubleshoot basic technical issues
  • Work from Home position
  • Quiet and secure home space

Nice-to-have

  • Client first mindset
  • Progressive thinking
  • Making a difference
  • Dynamic, collaborative team

Key Requirements

  • Bilingualism (English and French) required
  • Previous Customer Service Experience
  • Good understanding on Computer Operating systems and Microsoft Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter