Customer Service Officer

Solventum

Shanghai, China
Not specified; not specified; competitive pyy + be...
Hybrid
Customer inquiries handling
Order entry and status tracking
Troubleshooting non-routine issues
Solventum is seeking a Customer Service Officer in Shanghai, China, to enhance customer support operations in the healthcare sector. The ideal candidate will have relevant experience and a strong understanding of customer service protocols, with a focus on problem-solving and team collaboration

Job Summary

  • Solventum enables better, smarter, safer healthcare by solving big challenges that improve lives.
  • The role involves handling customer inquiries, difficult complaints, and managing order statuses including shipments and pricing.
  • Employees are expected to provide guidance to co-workers and actively participate in corporate programs while adhering to ethical standards.

Matching Summary

Match Score: 85

Solventum is seeking a Customer Service Officer in Shanghai, China, to enhance customer support operations in the healthcare sector. The ideal candidate will have relevant experience and a strong understanding of customer service protocols, with a focus on problem-solving and team collaboration.

Salary

Not specified; Not specified; Competitive pay and benefits benchmarked with comparable companies

Skills & Requirements

Must-have

  • customer inquiries handling
  • order entry and status tracking
  • troubleshooting non-routine issues
  • analyzing customer service reports

Nice-to-have

  • guidance to co-workers on routine duties
  • suggestions for process improvement
  • training support employees on systems

Key Requirements

  • minimum secondary/high school degree
  • 6 months relevant working experience
  • legal authorization to work without sponsorship

Work Rights

Must be legally authorized to work in China without sponsorship

Tailored Resume

Cover Letter