Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels
Job Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Support minor enhancements, system changes, and release activities including testing, validation, deployment, and documentation.
Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
Matching Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Skills & Requirements
Must-have
Level 2/3 enterprise application support
ITIL processes and service management
ServiceNow administration and ITSM
Incident resolution and root cause analysis
Application health monitoring and reporting
Nice-to-have
Agile methodologies
SAP or SuccessFactors experience
Collaborative team environment
Continuous improvement mindset
Key Requirements
Australian Citizen
Degree in Information Systems, Computer Science, or equivalent experience
ITIL or ServiceNow certifications (highly regarded)
Experience in large-scale or regulated environments