Director - client Success Manager (analytics; Banking)

FICO

Remote, US
Base: $132,300 to $207,900; bonus/equity: not spec...
Fully remote
B2b software client relationship management
Analytics or data licensing environment experience
Commercial agreement and licensing model knowledge
FICO is seeking a Director - Client Success Manager to oversee post-sale relationships with clients in the banking sector, particularly focusing on their analytics solutions. The role, which is fully remote, requires significant experience in B2B software and analytics, along with strong stakeholder management and communication skills

Job Summary

  • This role involves owning day-to-day post-sale relationships with mortgage servicers to help them grow and serve customers using FICO Score solutions.
  • The position requires analyzing usage and transactional data to identify risks to renewal and opportunities for expansion while ensuring compliant usage of commercial agreements.
  • Candidates will collaborate with Sales, Finance, Support, and Product teams to resolve billing discrepancies, communicate product enhancements, and capture client feedback for the roadmap.

Matching Summary

Match Score: 85

FICO is seeking a Director - Client Success Manager to oversee post-sale relationships with clients in the banking sector, particularly focusing on their analytics solutions. The role, which is fully remote, requires significant experience in B2B software and analytics, along with strong stakeholder management and communication skills.

Salary

Base: $132,300 to $207,900; Bonus/Equity: Not specified; Benefits: Highly competitive compensation, benefits and rewards programs

Skills & Requirements

Must-have

  • B2B software client relationship management
  • Analytics or data licensing environment experience
  • Commercial agreement and licensing model knowledge
  • Usage and transactional data analysis skills
  • Executive stakeholder management capabilities

Nice-to-have

  • Deep knowledge of FICO products and offerings
  • Experience in matrixed cross-functional environments
  • Strong organizational and prioritization skills
  • Customer-first mindset with proactive risk identification

Key Requirements

  • Bachelor's degree or requisite experience
  • Significant experience managing post-sale client relationships
  • Ability to analyze usage, transactional, and revenue data
  • Proven ability to operate in a matrixed environment

Work Rights

Not specified

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