Answers incoming calls and makes outgoing calls to schedule patients in technology systems, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences system-wide
Job Summary
Answers incoming calls and makes outgoing calls to schedule patients in technology systems, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences system-wide.
Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines.
Processes messages from sources including voice, live chats, patient portals, and texts related to patient and physician requests such as appointments, referrals, prescriptions, and complaints ensuring that all information contained in the message is accurate.
Matching Summary
Answers incoming calls and makes outgoing calls to schedule patients in technology systems, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences system-wide.
Skills & Requirements
Must-have
HIPAA compliance
Advanced Windows applications proficiency
Epic EMR proficiency
Medical terminology knowledge
Customer relation skills
Nice-to-have
Adaptability to system changes
Collaborative work with other departments
Critical thinking skills
Key Requirements
High school diploma or equivalent
One year of experience in healthcare, customer service, or related field