Stagiaire - Soutien Informatique

Vidéotron

Montréal, QC, Canada
Fully remote
Windows 7, 8, and 10 operating systems
Active directory, dns, vpn, tcp/ip knowledge
Microsoft 365 suite proficiency
Vidéotron is seeking a Stagiaire in IT Support for a full-time internship in Montréal, QC. The role involves providing technical assistance to users, managing service tickets, and resolving IT-related incidents, with a focus on customer service and effective communication

Job Summary

  • This internship offers the opportunity to join one of Canada's leading telecommunications companies known for its technological innovation.
  • The role involves responding to technical assistance requests, managing incidents, and providing remote support to internal users.
  • Candidates must document incidents rigorously and communicate professionally with both French and English-speaking colleagues.

Matching Summary

Match Score: 85

Vidéotron is seeking a Stagiaire in IT Support for a full-time internship in Montréal, QC. The role involves providing technical assistance to users, managing service tickets, and resolving IT-related incidents, with a focus on customer service and effective communication.

Skills & Requirements

Must-have

  • Windows 7, 8, and 10 operating systems
  • Active Directory, DNS, VPN, TCP/IP knowledge
  • Microsoft 365 suite proficiency
  • Ticketing system experience (Remedy, HPSM, etc.)
  • Remote desktop software usage

Nice-to-have

  • Virtualization concepts (VMware, Hyper-V)
  • Intermediate English communication skills
  • Strong customer service aptitude
  • Adaptability and learning capacity
  • Teamwork and autonomy

Key Requirements

  • DEP, AEC, or DEC in Computer Support
  • Full-time availability Monday to Friday
  • Intermediate level English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter