Help Desk Support Technician [#4923] Field It Type Permanent Location Montreal, Qc

Alteo Inc

Montreal, QC, Canada
On-site
Windows 11, ms office, macos support
Windows domain networking troubleshooting
Remote access software, vpn, vm troubleshooting
Provide user support and customer service on Company supported computer applications and platforms

Job Summary

  • Provide user support and customer service on Company supported computer applications and platforms.
  • Troubleshoot problems and advise on the appropriate action, assigning/escalating issues as needed.
  • Document and maintain solutions in appropriate support systems and identify improvement opportunities.

Matching Summary

Provide user support and customer service on Company supported computer applications and platforms.

Skills & Requirements

Must-have

  • Windows 11, MS Office, MacOS support
  • Windows domain networking troubleshooting
  • Remote access software, VPN, VM troubleshooting
  • End-user support and training
  • Technical writing skills

Nice-to-have

  • Proactive improvement identification
  • Flexible schedule willingness
  • Adapt quickly to change

Key Requirements

  • DEC in IT or equivalent
  • 2+ years' experience in user support
  • Bilingual French and English

Work Rights

Not specified

Tailored Resume

Cover Letter