Serve as the initial point of contact for technical support via phone, email, and ticketing system, providing remote support using RMM tools
Job Summary
Serve as the initial point of contact for technical support via phone, email, and ticketing system, providing remote support using RMM tools.
Install, configure, and maintain desktop hardware, software, and peripherals, while managing user accounts, permissions, and access controls.
Offer competitive compensation, a comprehensive benefits package including medical, dental, vision, and retirement, and opportunities for professional growth.
Matching Summary
Serve as the initial point of contact for technical support via phone, email, and ticketing system, providing remote support using RMM tools.
Skills & Requirements
Must-have
First line of technical support
Remote support using RMM tools
Install and configure hardware and software
Manage user accounts and permissions
Troubleshoot desktop and printer issues
Document support issues and resolutions
Nice-to-have
Customer-first mindset
Enthusiastic problem solver
Collaborative team player
Suggest IT procedure improvements
Additional languages a plus
Key Requirements
1-4 years of experience in IT support
Valid driver's license and reliable transportation
CompTIA A+, Network+, MCP certifications is a plus
Degree in IT, Computer Science, or related field is a plus