Poh Consumer Support Specialist (french)

pgcareers.ru

San José, ,
French language proficiency
English language proficiency c1
Order management support
The POH Customer Service Senior Analyst supports Professional Oral Health (POH) customers in Canada via phone, primarily in French and also in English

Job Summary

  • The POH Customer Service Senior Analyst supports Professional Oral Health (POH) customers in Canada via phone, primarily in French and also in English.
  • This role provides end-to-end customer support including order placement, customer master data maintenance, and resolution of inquiries through ProShop Help Desk tickets.
  • We offer you to work and be part of a dynamic and supportive environment We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.

Matching Summary

The POH Customer Service Senior Analyst supports Professional Oral Health (POH) customers in Canada via phone, primarily in French and also in English.

Skills & Requirements

Must-have

  • French language proficiency
  • English language proficiency C1
  • Order management support
  • Customer account maintenance
  • ProShop Help Desk tickets
  • Internal controls and stewardship

Nice-to-have

  • Quality Assurance experience
  • Auditing experience
  • Master data experience
  • Ecommerce platforms familiarity
  • Ticketing tools familiarity

Key Requirements

  • Proficient level French
  • C1 level English
  • Customer Service experience
  • Order management knowledge
  • Ticket workflow knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter