Program Manager, Customer Care Services

ICF

Remote, US
Base: $98,614.00 - $167,644.00; bonus/equity: not ...
Hybrid
Monitor project application pipeline
Manage program performance metrics
Lead client and subcontractor meetings
This position provides project management support across residential and commercial energy programs with a specific focus on delivering a high-quality experience to program participants

Job Summary

  • This position provides project management support across residential and commercial energy programs with a specific focus on delivering a high-quality experience to program participants.
  • The role involves direct interaction and coordination across local energy efficiency program implementation teams, the customer care services organization, subcontractors, and client representatives to ensure program goals and client expectations are met or exceeded.
  • ICF offers a quality of life with flexible workplace arrangements and work-life balance, investment in the community through donation matching and volunteer opportunities, and investment in employees through tuition reimbursement, professional development, and 401k matching.

Matching Summary

This position provides project management support across residential and commercial energy programs with a specific focus on delivering a high-quality experience to program participants.

Salary

Base: $98,614.00 - $167,644.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Monitor project application pipeline
  • Manage program performance metrics
  • Lead client and subcontractor meetings
  • Monitor project financial forecast
  • Manage and lead a team
  • Evaluate process quality
  • Manage escalations and root cause analysis

Nice-to-have

  • Experience managing client relationships
  • Knowledge of energy solutions
  • Aptitude with data manipulation
  • Work within a matrixed team
  • Self-directed and take initiative

Key Requirements

  • Bachelor’s degree in Business Administration, Management, Environmental Science or related field
  • 5+ years of experience in managing projects and client facing activities
  • 3+ years of demonstrated leadership experience managing and developing teams
  • Must be able to pass a background check and drug screening

Work Rights

Not specified

Tailored Resume

Cover Letter