Airline It Support Analyst

Amadeus Data Processing GmbH

Taguig, Philippines
Hybrid
2-3 years airline or gds help desk experience
Amadeus reservations fares pricing ticketing knowledge
Troubleshooting with gotoassist ping tracert logs
Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions before customers are aware

Job Summary

  • Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions before customers are aware.
  • Analyze, diagnose, and correct problems within defined service levels using system and network tools to ensure fastest recovery of service.
  • Coordinate investigation of serious and critical problems with expert groups to achieve the fastest possible restoration of service.

Matching Summary

Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions before customers are aware.

Skills & Requirements

Must-have

  • 2-3 years Airline or GDS Help Desk experience
  • Amadeus Reservations Fares Pricing Ticketing knowledge
  • Troubleshooting with GoToAssist PING TRACERT LOGS

Nice-to-have

  • Experience with Altea solutions preferred
  • Strong English verbal and written communication skills
  • Ability to explain technical issues in non-technical terms

Key Requirements

  • Bachelor's Degree in Tourism or equivalent
  • 2-3 years experience in Airline or GDS Help Desk
  • Good understanding of Departure Control System and Global Distribution System

Work Rights

Amenable to work in BGC Taguig

Tailored Resume

Cover Letter