Elko Veterinary Clinic is seeking a Customer Service Representative Supervisor to lead their client service team in Acton, MA. The ideal candidate will possess strong leadership and communication skills, along with a minimum of three years of experience in veterinary or human medical fields
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
At Great Road Veterinary Hospital, we’re committed to your growth, development, well-being, and success.
Matching Summary
Match Score: 85
Elko Veterinary Clinic is seeking a Customer Service Representative Supervisor to lead their client service team in Acton, MA. The ideal candidate will possess strong leadership and communication skills, along with a minimum of three years of experience in veterinary or human medical fields.
Salary
Base: $19-$22/hour; Bonus/Equity: additional performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts
Skills & Requirements
Must-have
strong communication and leadership skills
organizational abilities
commitment to customer relations
patient care
veterinary settings experience
Nice-to-have
motivated, energetic, compassionate
foster professional growth
supportive workplace culture
Key Requirements
minimum of three years of relevant experience in veterinary settings
experience in human medical fields
3 years of customer service experience
1 year of veterinary medicine experience
1 year of leadership experience (preferred)
High school diploma
A degree in veterinary or relevant field (preferred)