To supervise and monitor a team in ensuring the smooth running of the day to day service and client satisfaction to enable the team to meet contracted service level agreements
Job Summary
To supervise and monitor a team in ensuring the smooth running of the day to day service and client satisfaction to enable the team to meet contracted service level agreements.
Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems.
Take ownership of complaints allocated for investigation and resolution.
Matching Summary
To supervise and monitor a team in ensuring the smooth running of the day to day service and client satisfaction to enable the team to meet contracted service level agreements.
Skills & Requirements
Must-have
Supervise and monitor team
Ensure client satisfaction
Meet contracted service level agreements
Plan, manage and monitor operations
Handle difficult or complex problems
Resolve escalated complaints or disputes
Nice-to-have
Empowering Africa's tomorrow
Proudly African group
Shift-based role
Key Requirements
3-4 Years general experience in Financial Institution