Vip Service Management Expert

Globe

Makati, PH
Onsite
End-to-end service management
Proactive monitoring and analytics
Issue analysis and resolution
At Globe, our goal is to create a wonderful world for our people, business, and nation

Job Summary

  • At Globe, our goal is to create a wonderful world for our people, business, and nation.
  • The role involves managing and resolving V/VIP technical service complaints for wireline products.
  • You will ensure that V/VIP subscribers receive the best possible customer experience from Globe’s network.

Matching Summary

At Globe, our goal is to create a wonderful world for our people, business, and nation.

Skills & Requirements

Must-have

  • End-to-End Service Management
  • Proactive monitoring and analytics
  • Issue analysis and resolution

Nice-to-have

  • Cross-domain collaboration
  • Customer experience improvement
  • Strong communication skills

Key Requirements

  • Experience in service management
  • Technical support skills
  • Ability to analyze complaints trends

Work Rights

Not specified

Tailored Resume

Cover Letter