Front Office Executive

Sofitel Sydney Wentworth

Bhubaneswar, India
On-site
Daily administration
Meeting and greeting guests
Dealing with guest queries and complaints
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms

Job Summary

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Employee benefit card offering discounted rates at Accor hotels worldwide.

Matching Summary

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.

Skills & Requirements

Must-have

  • Daily administration
  • Meeting and greeting guests
  • Dealing with guest queries and complaints
  • Booking rooms
  • Maintaining high customer service standards
  • Motivating and developing the Reception team
  • Responding to customer queries
  • Ensuring swift, smooth, professional, and friendly check-in/check-out

Nice-to-have

  • Creating emotion for guests
  • Nurturing passion for service
  • Inspiring new ways to experience the world
  • Proactive approach in service improvement
  • Teamwork promotion

Key Requirements

  • Experience in front office operations
  • Ability to work extended hours
  • Flexibility to work any shift

Work Rights

Not specified

Tailored Resume

Cover Letter