Ce Team Lead I

WM Waste Management

Phoenix, AZ, United States
Base: $21.15-$26.44; bonus/equity: stock purchase ...
Hybrid
2 years wm csr or icr experience
High school diploma or ged required
Proficient in ms office word outlook excel
The Team Lead collaborates with Customer Service Representatives to meet contact center objectives across phone, email, chat, and self-service channels

Job Summary

  • The Team Lead collaborates with Customer Service Representatives to meet contact center objectives across phone, email, chat, and self-service channels.
  • Employees receive a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, and a Company match on 401K.
  • Internal candidates must have worked at WM for 12 months with no disciplinary actions within the last 180 days.

Matching Summary

The Team Lead collaborates with Customer Service Representatives to meet contact center objectives across phone, email, chat, and self-service channels.

Salary

Base: $21.15-$26.44; Bonus/Equity: Stock Purchase Plan available; Benefits: Medical, Dental, Vision, Life Insurance, 401K match, Paid Vacation

Skills & Requirements

Must-have

  • 2 years WM CSR or ICR experience
  • High School Diploma or GED required
  • Proficient in MS Office Word Outlook Excel
  • Multi-channel customer service platforms
  • Real-time queue management skills

Nice-to-have

  • Ability to handle difficult emotional situations
  • Strong analytical and problem-solving skills
  • Flexibility with scheduling requirements
  • Experience with case management systems
  • Proven ability to work independently

Key Requirements

  • Must live and work in the US
  • 2 years of experience as a WM CSR/ICR
  • High School Diploma or GED (accredited)
  • No written or final disciplinary actions within 180 days
  • Minimum average value of Meets or Exceeds Expectations on scorecard

Work Rights

Must live and work in the US

Tailored Resume

Cover Letter