Sr. Client Support Analyst

DoubleVerify

New York, NY, USA
Base: $68,000 to $129,000; bonus/equity: eligible ...
On-site
4+ years technical client support experience
Advanced excel power user skills
Hands-on ad tech knowledge dsps programmatic
DoubleVerify is a leading software platform for digital media measurement, data, and analytics serving Fortune 500 companies

Job Summary

  • DoubleVerify is a leading software platform for digital media measurement, data, and analytics serving Fortune 500 companies.
  • The Senior Client Support Analyst serves as an escalation point for complex technical issues while partnering with Product and Engineering teams to drive continuous improvement.
  • This role requires creating scalable documentation and mentoring team members to empower publishers to confidently monetize their content.

Matching Summary

DoubleVerify is a leading software platform for digital media measurement, data, and analytics serving Fortune 500 companies.

Salary

Base: $68,000 to $129,000; Bonus/Equity: Eligible for bonus/commission and equity; Benefits: Standard benefits package included

Skills & Requirements

Must-have

  • 4+ years technical client support experience
  • Advanced Excel power user skills
  • Hands-on ad tech knowledge DSPs programmatic
  • Complex troubleshooting without existing playbooks
  • Ability to translate technical complexity to clients

Nice-to-have

  • Experience with Freshdesk Jira Confluence Looker Studio
  • Working knowledge of Chrome Developer Tools Charles Proxy
  • Background in publisher operations brand safety fraud detection
  • Experience with AI prompt design workflows implementation
  • Self-motivated accountability in problem-solving

Key Requirements

  • 4+ years in technical client support or SaaS platforms
  • Expert-level knowledge of ad tech ecosystems
  • Strong analytical instincts for root cause diagnosis

Work Rights

Not specified

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