Director, Enterprise Service Management

Southern Glazer's Wine and Spirits LLC

Miramar, FL, US
On-site
Servicenow platform management
Itsm, itom, ham, secops, irm, hrsd
Technology roadmap development
As the Director of Enterprise Service Management, you will be the strategist and evangelist for our ServiceNow platform, collaborating closely with executive leaders and business partners

Job Summary

  • As the Director of Enterprise Service Management, you will be the strategist and evangelist for our ServiceNow platform, collaborating closely with executive leaders and business partners.
  • You will lead a high-performing team, prioritizing product delivery to enhance stakeholder experiences and managing a comprehensive technology roadmap for the ServiceNow Platform.
  • Southern Glazer's offers a wide-ranging menu of Top Shelf Benefits, including comprehensive medical, dental, vision plans, a 401(k) plan, tuition assistance, and a wellness program.

Matching Summary

As the Director of Enterprise Service Management, you will be the strategist and evangelist for our ServiceNow platform, collaborating closely with executive leaders and business partners.

Skills & Requirements

Must-have

  • ServiceNow platform management
  • ITSM, ITOM, HAM, SecOps, IRM, HRSD
  • Technology roadmap development
  • Vendor relationship management
  • Cross-functional collaboration

Nice-to-have

  • Agile frameworks proficiency
  • Industry trend awareness
  • Inclusive and diverse culture advocate

Key Requirements

  • Bachelor's degree in relevant discipline
  • 8+ years in IT leadership/management
  • Experience managing technology teams
  • Knowledgeable in ServiceNow platform

Work Rights

Not specified

Tailored Resume

Cover Letter