Job Summary

• This role is responsible for elevating customer experience by evaluating and evolving our customer care model, which has been scaled alongside business growth and acquisitions.
• The incumbent will ensure internal and external customer journeys are seamless—enabled through a single point of entry and a customer-centric team delivering personalized, high-value interactions aligned to customer attributes.
• The role will define, create, and lead the implementation and execution of innovative strategies that deliver a consistent, trusted service experience for our company's Animal Health customers.

Matching Summary

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: eligible for annual bonus and long-term incentive; Benefits: comprehensive package including medical, dental, vision, retirement, paid holidays, vacation, sick days

Skills & Requirements

Key Requirements

• Bachelor’s Degree required
• Minimum of 10 years of Customer Care / Service experience
• Minimum of 10 years of people management experience
• Extensive experience leading customer care operations within SAP

Work Rights