The role involves proactively identifying and resolving less complex technical incidents to ensure IT infrastructure remains operational
Job Summary
The role involves proactively identifying and resolving less complex technical incidents to ensure IT infrastructure remains operational.
Candidates must possess the ability to communicate effectively with both technical and non-technical audiences while fostering good stakeholder relationships.
NTT DATA is a global innovator serving 75% of the Fortune Global 100 with a commitment to diversity, inclusion, and technical excellence.
Matching Summary
The role involves proactively identifying and resolving less complex technical incidents to ensure IT infrastructure remains operational.
Skills & Requirements
Must-have
Bachelor's degree in IT or Computing
Basic diagnosis and troubleshooting experience
Experience with MS Azure and Microsoft 365
Nice-to-have
Strong interpersonal and stakeholder relationship skills
Ability to explain technical details clearly
Passion for exceeding client expectations
Active listening and paraphrasing techniques
Key Requirements
Bachelor's degree in IT/Computing
Relevant IT certifications (ITIL, Microsoft 365)
Basic experience in large ICT organization support