It Service Desk Agents

PwC UK

Bucharest, Romania
First point of contact for it support
Troubleshoot desktop hardware and software
Provide it support via phone, chat, email
As an IT ServiceDesk agent, you will be the first point of contact for IT support across our organization

Job Summary

  • As an IT ServiceDesk agent, you will be the first point of contact for IT support across our organization.
  • You’ll join a diverse, collaborative team passionate about solving IT challenges and delivering excellent service.
  • We support your professional growth through onboarding, ongoing training, mentorship, and opportunities to advance within the IT organization.

Matching Summary

As an IT ServiceDesk agent, you will be the first point of contact for IT support across our organization.

Skills & Requirements

Must-have

  • First point of contact for IT support
  • Troubleshoot desktop hardware and software
  • Provide IT support via phone, chat, email
  • Customer service mindset with empathy
  • Fluency in English

Nice-to-have

  • Collaborative and supportive environment
  • Passion for IT and continuous learning
  • Analytical and service-oriented mindset
  • Desire to grow in the IT field

Key Requirements

  • Bachelor’s degree or equivalent professional experience
  • Strong communication skills
  • Excellent organizational skills
  • Proactive approach to learning
  • Punctuality and administrative skills

Work Rights

Not specified

Tailored Resume

Cover Letter