Product Support Analyst I

CSG International Sdn. Bhd.

Indonesia
Fully remote
Technical expertise and solutions
End user satisfaction
Rotational shifts and week offs
The Global Service Desk is responsible for providing technical expertise and solutions for CSG's products, aiming for end user satisfaction

Job Summary

  • The Global Service Desk is responsible for providing technical expertise and solutions for CSG's products, aiming for end user satisfaction.
  • The role requires candidates to work in rotational shifts and week offs, with at least 1-2 years of experience in a relative field.
  • CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

Matching Summary

The Global Service Desk is responsible for providing technical expertise and solutions for CSG's products, aiming for end user satisfaction.

Skills & Requirements

Must-have

  • Technical expertise and solutions
  • End user satisfaction
  • Rotational shifts and week offs
  • Incident management
  • ITIL framework
  • Proficiency in English

Nice-to-have

  • Innovative solutions
  • Forward-thinking approach
  • Soft skills on calls
  • Positive progress in quality scores
  • Teamwork and collaboration

Key Requirements

  • 1-2 years technical experience
  • Experience troubleshooting technical situations
  • Experience with incident management
  • Experience with ITIL
  • SQL and Docker experience
  • Understanding of CRM systems

Work Rights

Not specified

Tailored Resume

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