Merchant Services Analyst

Synovus Financial Corp

Remote, US
Remote
Knowledge of merchant services products
Customer onboarding and activation support
Product issue triage and resolution
This role serves as the single point of contact for merchants from application approval through go-live

Job Summary

  • This role serves as the single point of contact for merchants from application approval through go-live.
  • The analyst is responsible for training customers on merchant products and providing a consultative onboarding experience.
  • Success in this position requires minimizing time from approval to full product activation while resolving product issues.

Matching Summary

This role serves as the single point of contact for merchants from application approval through go-live.

Skills & Requirements

Must-have

  • Knowledge of merchant services products
  • Customer onboarding and activation support
  • Product issue triage and resolution
  • Consultative sales support approach
  • Cross-departmental collaboration skills

Nice-to-have

  • Strong relationship building capabilities
  • Experience with complex product integrations
  • Ability to identify cross-sell opportunities
  • Effective communication across multiple channels

Key Requirements

  • Product expertise in merchant services
  • Understanding of risk policies and regulations
  • Ability to perform product demos

Work Rights

Not specified

Tailored Resume

Cover Letter