Senior Hvac Technical Service Advisor

Ferguson PLC

New England, US
Base: $6,733.34 - $12,475.00 monthly; bonus/equity...
Fully remote
Technical hvac product support
Troubleshooting hvac service issues
Customer service and communication
Ferguson is committed to making customers’ complex projects simple, successful, and sustainable while providing best-in-class products and services across multiple industries

Job Summary

  • Ferguson is committed to making customers’ complex projects simple, successful, and sustainable while providing best-in-class products and services across multiple industries.
  • The role involves assisting dealers with troubleshooting, providing technical product knowledge and training, and supporting field service efforts remotely within the New England District.
  • Ferguson offers a comprehensive benefits package supporting mental, physical, and financial well-being, including health coverage, paid parental leave, associate discounts, and community involvement opportunities.

Matching Summary

Ferguson is committed to making customers’ complex projects simple, successful, and sustainable while providing best-in-class products and services across multiple industries.

Salary

Base: $6,733.34 - $12,475.00 monthly; Bonus/Equity: Bonus or Incentive Plan eligible; Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, paid parental leave, associate discounts

Skills & Requirements

Must-have

  • Technical HVAC product support
  • Troubleshooting HVAC service issues
  • Customer service and communication
  • Remote work in EST time zone
  • Technical training delivery
  • Proficiency with Microsoft Applications

Nice-to-have

  • Creative problem solving
  • Ability to multitask and prioritize
  • Collaborate across organizational levels
  • Flexibility and adaptability
  • Self-starter and self-sufficient

Key Requirements

  • 5+ years Technical HVAC Experience
  • EPA Certification and HVAC licenses preferred
  • Experience with Trane/American Standard and Mitsubishi HVAC
  • Ability to travel within New England
  • Willingness to answer technical support calls
  • Ability to provide in-person and virtual training

Work Rights

Not specified

Tailored Resume

Cover Letter