Customer Care Executive

SGS Australia Pty Ltd

Selangor, Malaysia
On-site
Inbound telephone customer interaction
Customer service excellence
Transaction processing and inquiry handling
Interact with customers via inbound telephone calls to provide information and assistance while maintaining high levels of customer service

Job Summary

  • Interact with customers via inbound telephone calls to provide information and assistance while maintaining high levels of customer service.
  • Build and proactively manage trust relationships with Key Accounts and identify new business opportunities beyond clients' core business.
  • Comply with SGS Code of Integrity and Professional Conduct and uphold Health, Safety and Environment policies to ensure safety and quality standards.

Matching Summary

Interact with customers via inbound telephone calls to provide information and assistance while maintaining high levels of customer service.

Skills & Requirements

Must-have

  • Inbound telephone customer interaction
  • Customer service excellence
  • Transaction processing and inquiry handling
  • Collaboration with internal teams
  • Trust relationship management with Key Accounts
  • Compliance with Quality System KPI

Nice-to-have

  • Positive attitude to learn
  • Creative and innovative teamwork
  • Good interpersonal and communication skills
  • Ability to coordinate and motivate
  • Fluent in spoken Mandarin
  • Basic English and national language proficiency

Key Requirements

  • Minimum 5 years experience in documentation
  • Understanding of standard operating procedures
  • Fluent spoken Mandarin
  • Minimum STPM or Diploma education

Work Rights

Not specified

Tailored Resume

Cover Letter