As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including home loans, business banking, and financial advice.
This role requires frequent travel across branches and working Monday to Friday from 9.30am to 4pm, providing impactful support and solutions to customers.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Frequent travel across branches
Strong communication skills
Ability to explain financial terms clearly
Work in busy retail environment
Drive risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Holistic customer solutions
Ability to ask right questions
Problem solving skills
Championing company processes
Supportive team culture
Key Requirements
Proven experience in customer service
Experience in financial services, retail or hospitality