Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Technology hardware and software maintenance
It support services
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • This position requires regular, reliable, and non-disruptive attendance and the ability to maintain collegial and harmonious working relationships.

Matching Summary

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • Technology hardware and software maintenance
  • IT support services
  • Technical troubleshooting and problem solving
  • End user training and support
  • Day shift on-site work

Nice-to-have

  • Customer service experience
  • Systems administration knowledge
  • Experience with Endpoint Management tools
  • Server management skills
  • Collaborative work environment
  • Strong interpersonal communication

Key Requirements

  • Bachelor’s degree or equivalent experience
  • At least five years of computer support experience
  • Experience with IT Help Desk ticket tracking system
  • Ability to work on-site during day shift
  • Must have legal authority to work in the United States

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter