Dfc It Business Systems Analyst

Driveway Finance Corporation

Tigard, OR, US
Base: $60,000-$85,000 annually; starting pyy: $60,...
Hybrid
Ticketing system experience servicenow freshservice
Scripting skills javascript python sql
Power bi reporting and dashboard creation
The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence operations and customer experience

Job Summary

  • The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence operations and customer experience.
  • Candidates will collaborate with internal teams to process tickets, coordinate incident responses, and assist with onboarding new users.
  • The company offers best-in-class benefits including medical, dental, vision plans, paid holidays, PTO, and a 401(k) retirement plan.

Matching Summary

The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence operations and customer experience.

Salary

Base: $60,000-$85,000 annually; Starting pay: $60,000-$70,000; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • Ticketing system experience ServiceNow FreshService
  • Scripting skills JavaScript Python SQL
  • Power BI reporting and dashboard creation
  • System change implementation and configuration
  • Tier 1 customer support delivery

Nice-to-have

  • Strong adaptability in fast-paced environment
  • Methodical task organization and deadline management
  • Continuous learning and process improvement mindset
  • Empathy and patience in customer interactions
  • Effective cross-functional team collaboration

Key Requirements

  • Bachelor's degree or equivalent experience preferred
  • High school graduate or equivalent required
  • Must be 18 years or older
  • Drug-free workplace compliance required

Work Rights

Not specified

Tailored Resume

Cover Letter