Manage a diverse team with a clear focus on helping customers adopt industry-leading 3D design, engineering, and entertainment software by providing solutions, direction, and troubleshooting for installation and licensing issues
Job Summary
Manage a diverse team with a clear focus on helping customers adopt industry-leading 3D design, engineering, and entertainment software by providing solutions, direction, and troubleshooting for installation and licensing issues.
Measure and monitor performance against established service levels to ensure achievement of individual and team targets; conduct periodic verification of work to ensure adherence to organizational standards.
Drive communication across the organization; ensure new information is coordinated with support teams and partner teams.
Matching Summary
Manage a diverse team with a clear focus on helping customers adopt industry-leading 3D design, engineering, and entertainment software by providing solutions, direction, and troubleshooting for installation and licensing issues.
Skills & Requirements
Must-have
Manage diverse technical support team
Troubleshoot installation and licensing issues
Provide solutions and direction
Work during EMEA business hours
CRM and knowledge-capture tools
Strong written and verbal English
Nice-to-have
Develop and deliver webinars
Host Q&A sessions
Publish technical articles
Familiarity with AI tools
Cloud/SaaS-based applications experience
Remote team management experience
Key Requirements
Bachelor’s degree or equivalent work experience
Ten years of management experience
Proficient in CRM and knowledge-capture tools
Knowledge of Fusion/PLM/PDM
Strong written and verbal English communication skills