The Occupational Health Customer Success Executive position sits within our Toxicology business unit at our Abingdon site, dedicated to overseeing the full customer journey for key Occupational Health clients
Job Summary
The Occupational Health Customer Success Executive position sits within our Toxicology business unit at our Abingdon site, dedicated to overseeing the full customer journey for key Occupational Health clients.
Responsibilities include acting as the primary Customer Services contact, responding to queries, investigating concerns, creating SOPs, delivering training, analysing data, and supporting customer review meetings.
This role is an exciting opportunity for someone with experience in Occupational Health customer service or a related field, looking to join a dynamic, customer-focused organisation committed to growth and innovation.
Matching Summary
The Occupational Health Customer Success Executive position sits within our Toxicology business unit at our Abingdon site, dedicated to overseeing the full customer journey for key Occupational Health clients.
Skills & Requirements
Must-have
Customer Services contact
Occupational Health services delivery
Investigate and resolve customer concerns
Analysing Management Information data
Customer contracts and service level agreements
Nice-to-have
Customer Obsessed
Pioneering
Achieving
Caring
Enduring
Key Requirements
Educated to A Levels or equivalent standard
Proven experience in customer success, account management, or service delivery within Occupational Health