Incident Escalation Analyst , Officer

State Street UK

Strong itsm knowledge and experience
Proven major incident management skills
Weekend shift availability mandatory
The role ensures production stability by managing critical IT incidents and coordinating technical bridges across the enterprise

Job Summary

  • The role ensures production stability by managing critical IT incidents and coordinating technical bridges across the enterprise.
  • Success requires rapid decision-making and proactive collaboration with cross-functional teams to minimize business impact during disruptions.
  • State Street fosters an inclusive environment offering flexible work-life support, paid volunteer days, and vibrant employee networks.

Matching Summary

The role ensures production stability by managing critical IT incidents and coordinating technical bridges across the enterprise.

Skills & Requirements

Must-have

  • Strong ITSM knowledge and experience
  • Proven major incident management skills
  • Weekend shift availability mandatory

Nice-to-have

  • Ability to pick up new technologies quickly
  • Calm under pressure in stressful situations
  • Multicultural team collaboration experience

Key Requirements

  • Bachelor's degree in Computer Science or equivalent
  • Hands-on experience with ITSM tools
  • Experience managing major incidents in large-scale environments

Work Rights

Not specified

Tailored Resume

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