Job Summary

• The Customer Success Engineer serves as a strategic technical resource to our Customer Success Team, assisting in adoption, enablement, configurations, technical recommendations, and utilization advice.
• Responsibilities include responding to digital customer engagement strategies, proactively engaging customers with low product adoption, and identifying and rectifying reasons for low customer sentiment.
• The role requires in-depth technical knowledge, strong communication skills, professionalism, and the ability to work individually and utilize resources effectively.

Matching Summary

Skills & Requirements

Key Requirements

• BA/BS Degree (Computer Science/Engineering majors preferred)
• 2-3 years of work experience in a technical field
• 2+ years of technical software support or help desk experience
• Excellent communication, organization, presentation, and stakeholder management skills
• Comfortable making outbound phone calls

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