Welcome and check in guests with genuine warmth and a 5-star luxury mindset, process check-outs and financial transactions accurately, and respond to guest feedback and resolve concerns with professionalism and empathy
Job Summary
Welcome and check in guests with genuine warmth and a 5-star luxury mindset, process check-outs and financial transactions accurately, and respond to guest feedback and resolve concerns with professionalism and empathy.
Promote Accor ALL loyalty membership and upsell hotel services and facilities while maintaining accurate guest account records, reservations, and operational logs.
Enjoy benefits such as complimentary night's stay, discounts on accommodation and dining across the Accor global portfolio, and generous paid leave entitlements.
Matching Summary
Welcome and check in guests with genuine warmth and a 5-star luxury mindset, process check-outs and financial transactions accurately, and respond to guest feedback and resolve concerns with professionalism and empathy.
Skills & Requirements
Must-have
Genuine warmth and 5-star luxury mindset
Process check-outs and financial transactions
Resolve guest concerns with professionalism
Handle incoming calls courteously
Uphold strict security protocols
Nice-to-have
Polished, distinguished presentation
Luxury service mindset
Genuine warmth, humility, and emotional intelligence
Organised and composed across multiple priorities
Passion for continuous learning
Key Requirements
Previous front office or guest-facing hospitality experience